Conditions of Bookings
Payment can be made by Bank Transfer or by credit/debit card.
Late bookings on all courses ie bookings taken within 7 days of the course commencement must be accompanied by full payment or if agreed with ITG an official purchase order. When we have received your deposit or full payment your place is booked, please note that all deposits or initial payments are non refundable so please ensure that you are able to attend (please see cancellation and transfer terms below).Our tutors endeavour to mark all work submitted as quickly as possible however you must allow up to 48 hours for your assessments to be marked.
Micro-teach days for Distance courses are subject to the same terms and conditions as our classroom courses, we provide as much flexibility as possible for you to comple the microteach however please make sure that you attend the date you have booked as we reserve the right to charge a £50.00 + VAT re-booking fee if you fail to attend the booked date. CANCELLATION AND TRANSFERIf you cancel your course booking or request to be moved to a course at a later date with more than 14 working days before the course start date there will be no cancellation fee. You will be entitled to use the payment against a future course but no refund will be given.
If you cancel your booking, or request a transfer to another course, within 14 days of the course start date a cancellation fee will be levied to offset costs of you taking a space on another course and the unfilled space on the course you originally booked. The fee to transfer you will be £100.00 and is subject to availabilty on a future course. Failure to attend the course or any part of the course without notifying us by email ( confirmed by ITG) at least 7 days prior to the course start date will result in no qualification being issued, no transfer being offered and no refund will be given. If you cannot attend the course for just reasons we will make arrangements for you to attend another course at a later date subject to availability, or you may send an alternative candidate to attend the course, this is at the discretion of ITG and will be subject to the substitute candidate requiring the same training or additional fees may be incurred, no refunds will be given.Certification will remain the property of ITG until the course fees have been paid in full. certifications will be issued after the course assignments have been completed and posted to us and have been successfully verified.
Although we have never cancelled a course- circumstances outside our control may force us to do so, in this instance ITG reserves the right to cancel a course and in this case will make every reasonable effort to re-arrange training to suit everyone concerned. Assessments and Student Portfolios All Assessments, Learning Journals and theory work must be submitted within a timeframe that allows our tutors to mark their work within 3 months of the end of the classroom course, this can under certain circumstances be extended to an absolute maximum of 6 months with the agreement of ITG. Candidates who do not submit their work within this time frame will not achieve the qualification.Candidates who are completing the Distance/Online course must have completed all of their work and received a pass mark by the tutors and attend the micro-teach day within 6 months of receiving their login information. All theory work must be completed prior to attending the micro-teach day (this includes the completed session plan and form B of the practical pack), all pages of the practical pack must be completed while at the training centre to achieve . Failure to attend the course or any part of the course without notifying us in writing at least 10 days prior to the course start date will result in no qualification being issued and no refund will be given.
If you cannot attend the course for just reasons we will make arrangements for you to attend another course at a later date or you may send an alternative candidate to attend the course, this is at the discretion of ITG and will be subject to the substitute candidate requiring the same training, or additional fees may be incurred. Certification will remain the property of ITG until the course fees have been paid in full. Although we have never cancelled a course, circumstances outside our control may force us to do so, in this instance ITG reserves the right to cancel a course and in this case will make every reasonable effort to re-arrange training to suit everyone concerned.If you would like more information please email us at the above address or call us on 01206 805380
